Terms & Refund Policy


Terms & Conditions 

 

ALL ETA's for pre-order are only estimates not promise by dates. 

 

WARRANTY

We offer a 30 day Warranty from unusable defective parts and damage from shipping. Within 30 days replacements parts are offered free of charge. After 30 days all replacement parts are available for purchase. Minor scuffs and damage that doesn't effect the usability of the product will be case by case. Send photo's of the packages upon arrival if damage is suspected.

CANCELLATIONS

 A 25% cancellation fee applies to all cancelled orders, no exceptions. 

Cancellations are not offered once the coop has been prepared for shipment. 

As a small family run and operated business that bases production off orders we do adhere to this cancellation policy which is agreed to by the purchaser upon checkout.

RETURNS (if applicable)

If your coop arrives with damage please follow the damage protocol below. 

Returns can be made for up to 30 days. 

To be eligible for a return your item must be unused and in the same condition you received it in. It must be in its original packaging. If you are outside of the 30 days no refunds or returns will accepted. 

You will be responsible for you own return shipping costs. Original shipping costs are non-refundable. If you receive a refund, any and all shipping costs will be deducted from the credited amount. 

Coops that are re-sold or gifted are void of the 30 day replacement or return  policy.  

SHIPPING DAMAGE:  Often, the boxes look worn and tattered, but the contents are fine or have minor dents and dings that won’t affect the functionality or usability of the coop such as a small area of wire or a small chip to the wood. Unbox the coop and take photos of any damage you see (both the coop and the boxes), take note of any missing parts and email us with photos at sales@urbannorthern.com Please do this as soon as possible, as a claim has to be filed with the shipper. Neglecting to inform us in a timely fashion may result in a delay in replacement parts or in the case of "limited edition coops or colors" where we may not have replacement parts available after the 30 day timeframe. 

Chicken Coop's are a heavy, and time consuming item to ship and can get a little beat up during transport returning the coop to us can cause further damage to the product. As well as we are unable to receive any coop back that has been used by an animals, due to health concerns.

 

Shipment Refusal: If the shipment is refused for any reason, you will be responsible for the full cost of the shipping and the  return shipping, which will be deducted from the refund. If you notice damage at the door, instead of refusing, follow the guidelines in Shipping Damage above.

Release of Liability:  UrbanNorthern does not assume any liability for any of its products. By purchasing from this website the customer agrees to the release.