Terms & Refund Policy

Terms & Conditions 

30 day Warranty from defective parts and damage from shipping. After 30 days unfortunately we cannot offer returns or exchanges. 

 Returns for any reason accepted at buyers expense for up to 30 days. 

A 25% restocking fee applies to all returned coops and will be credited back to the card holders account once all parts and pieces are accounted for. Coops received after the 30 day mark, or that are received back used or incomplete are subject to having their refund denied or reduced. 

All returns require pre-authorization prior to being shipped back, tracking must be provided, we are not responsible for boxes that do not make it back or are damaged during transit. Insurance is recommended. 

Coops that are re-sold or gifted are void to replacement parts and return shipping. 

Chicken Coop's are a heavy, and time consuming item to ship and can get a little beat up during transport returning the coop to us can cause further damage to the product. 

 A 25% cancellation fee applies to all cancelled orders. 

(As a small family run and operated business that bases production off orders we do adhere to this cancellation policy which is agreed to by the purchaser upon checkout.) 

Shipping Damage:  Often, the boxes look worn and tattered, but the contents are fine or have minor dents and dings that won’t affect the functionality or usability of the coop. Unbox the coop and take photos of any damage you see (both the coop and the boxes), take note of any missing parts and email us with photos at sales@chickencoopsnw.com Please do this as soon as possible, as a claim has to be filed with the shipper. Neglecting to inform us in a timely fashion may result in a delay in replacement parts or in the case of "limited edition coops or colors" we may not have replacement parts available. 

Shipment Refusal: If you refuse the shipment for any reason, you will be responsible for the full cost of the return, which will be deducted from your refund. If you notice damage at the door, instead of refusing, follow the guidelines in Shipping Damage above.

Release of Liability: Chickencoopsnw does not assume any liability for any of its products. By purchasing from this website the customer agrees to the release.